Tenants agree to follow the Maintenance Guide for common issues and report any repairs that they cannot handle themselves. For emergencies please call 210-654-3001 immediately.
TOILET
Don't Flush
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Hair
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Flushable Wipes
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Paper Towels
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Grease, Oil, and Fat
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Hygiene Products
Unclog Toilet
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First try plunging the toilet.
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Then try boiling water and baking soda.
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Next try white vinegar and boiling water.
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Finally flush with boiling water.
Unclog Drains
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First try boiling water and baking soda.
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Finally use a zip strip to unclog drains.
Stop Water Overflow
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Remove toilet tank lid.
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Lift up the fill valve.
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Pull out the water tube.
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Reach down and turn the water valve off to the right.
Shut Off Water to Toilet
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Find the water supply valve located to the left behind your toilet tank.
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Turn the knob to the right to close the valve and stop water flow.
Check Toilet for Silent Leak
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Check for sounds of running water, trickling or hissing sounds.
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Add 25 drops of food coloring on the inside of toilet tank.
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Wait 15 minutes and if dye appears in the toilet bowl, then you have a leak.
Shut Off Water to Faucets
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Turn off water from faucet if possible.
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Locate water pipes below the sink which lead to water valves.
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Turn water valve to the right.
WASHER AND DRYER
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Keep the washer door open to prevent mold.
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Use Self Clean mode on washer at least monthly.
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Clean the washer filter at least monthly.
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Clean lint from dryer to prevent a fire.
GARBAGE DISPOSAL
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Turn the power off.
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Insert the garbage disposal wrench in the bottom of the disposal.
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Turn the wrench back and forth until it moves freely.
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Press reset button located on the bottom of the disposal.
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Turn the power back on and run water to test if it works.
DISHWASHER
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Rinse dishes before washing.
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Clean the dishwasher filter at the bottom monthly.
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Use jet dry mode monthly to prevent water build up.
BREAKERS
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Check the breaker panel on the inside of the garage or the on side of the house for flipped switches.
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Flip back to "ON" to restore power.
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This often happens to the washer and dryer breakers which are located on the side of the house.
PESTS
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First perform a deep clean of the area to eliminate the food source.
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If the problem continues, most stores carry products that can resolve the specific pest problem.
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The Landlord will inspect to ensure the home is cleaned properly to prevent pests from returning.
GAS STOVE
Smell Gas in the House
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Turn off the gas stove.
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Immediately leave the house.
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Ventilate the house by opening doors and windows.
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Call CPS Energy to report any danger.
SMOKE DETECTOR
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If it's beeping, try to reconnect it by turning it to the left.
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If that doesn't work, replace batteries.
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If that doesn't work, remove batteries and hold down the test button for 15 seconds to drain remaining charge.
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Then insert the batteries and connect it by turning it to the left.
MOLD PREVENTION
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Make sure affected areas are cleaned with disinfectant and completely dry.
HOUSEHOLD
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Perform preventative maintenance measures.
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Report non-functioning household items immediately.
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Keep the lawn free of debris and personal items for landscaping.